Administrator Guide 2017
Where is my form - it's not on the device or the server

On the device there are three places a report might be once it’s started:

  • If a “job” was sent to the device from the office then any forms will be under “Work List”.
  • If the form was created on the device through “New Form” and has not been sent back then it will appear under “Edit Form”.
  • If the form was finished and released then it may just be waiting to be sent back (in which case you won’t see it on the device any more) - go to Send Reports and it will send it back to the server. The reports should be sent back automatically but if there was no signal or similar problem then check using Send Reports that it has actually been sent

If you cannot find it in Work List, Edit Form or Send Reports on the device, nor in any of the report menus on the server (bearing in mind data transfer connections and speeds), contact support who can see whether it has been held up in a queue behind the scenes.

See Also

Device Help

Reports menu